Terms of Service for Pawrent

1. Agreement to Terms

By accessing or using Pawrent's mobile application, website, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Eligibility

2.1 Age Requirements

• You must be at least 13 years old to use our Services
• If you are under 18, you must have parental or guardian consent
• By using our Services, you represent that you meet these requirements

2.2 Account Responsibility

• You are responsible for maintaining account security
• You must provide accurate and complete information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use

3. User Accounts

3.1 Account Creation

• You must provide accurate, current, and complete information
• You may not impersonate others or provide false information
• You may not create multiple accounts for deceptive purposes
• We reserve the right to refuse or terminate accounts

3.2 Account Security

• Keep your password confidential
• Do not share your account credentials
• Enable two-factor authentication when available
• Notify us of any security breaches immediately

4. Acceptable Use

4.1 Permitted Use

You may use our Services to:

• Create and manage pet profiles and care information
• Browse approved sitter profiles and services
• Request and manage pet-care bookings
• Exchange private booking messages with the other participant
• Submit reviews tied to completed bookings

4.2 Prohibited Use

5. Content and Intellectual Property

5.1 Your Content

• You retain ownership of content you submit
• You grant us a license to use your content
• This license is non-exclusive, worldwide, and royalty-free
• We may use your content to provide and improve our Services
• You are responsible for your content's legality

5.2 Our Content

• We own all rights to our Services and content
• This includes our logo, design, and features
• You may not copy or distribute our content without permission
• Third-party content remains property of respective owners

5.3 Content Standards

Your content must:

• Be accurate and not misleading
• Not violate privacy rights
• Not contain harmful or illegal material
• Be appropriate for all audiences
• Not promote dangerous activities

6. Messaging and Safety

6.1 Respectful Behavior

• Treat all users with respect
• No bullying, harassment, or hate speech
• Keep booking messages relevant, accurate, and lawful
• Do not send spam, scams, sexual content, violence, or threats

6.2 Pet Welfare

• Promote responsible pet ownership
• No content promoting animal cruelty
• Provide accurate pet care and safety information
• Report suspected abuse to authorities

6.3 Privacy and Safety

• Respect others' privacy
• Do not share personal information without consent
• Be cautious when meeting in person
• Use Report conversation to flag objectionable content for Pawrent review
• Use Block user to notify Pawrent, remove the conversation immediately, and prevent future messaging

7. Privacy and Data Protection

• Your privacy is important to us
• Please review our Privacy Policy
• By using our Services, you consent to our data practices
• We comply with applicable data protection laws

8. Payments

8.1 Paid Services

• Some features require payment
• Prices are displayed in your local currency
• All payments are processed securely
• Taxes may apply based on your location

8.2 Refund Policy

• Booking cancellation and refund eligibility depends on the disclosed booking policy
• Contact support for billing, cancellation, or payment issues
• Refunds are processed through the applicable payment provider

9. Third-Party Services

9.1 Integration

• We integrate with third-party services
• These have their own terms and policies
• We are not responsible for third-party services
• Use third-party features at your own risk

9.2 Links

• We may link to external websites
• We do not control external content
• Review third-party terms before use
• We are not liable for external content

10. Disclaimers

10.1 Service Availability

• Services provided "as is" and "as available"
• We do not guarantee uninterrupted access
• Features may change without notice
• We may suspend Services for maintenance

10.2 Medical Disclaimer

10.3 Accuracy

• We strive for accurate information
• We cannot guarantee all content accuracy
• Users are responsible for verifying information
• Report inaccuracies to us

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect damages
• Our liability is limited to amounts paid for the affected service
• We are not responsible for user content
• We are not liable for third-party actions

12. Indemnification

You agree to indemnify and hold harmless Pawrent, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your content
• Your violation of others' rights

13. Termination

13.1 By You

• You may terminate your account anytime
• Request deletion through Profile > Account > Delete Account in the app
• Sign out from Profile > Account > Sign Out
• Some information may be retained as required by law

13.2 By Us

We may terminate or suspend your account for:

• Violation of these Terms
• Illegal or harmful activities
• Extended inactivity
• Our business discretion

13.3 Effect of Termination

• Access to Services will cease
• Content may be deleted
• Some provisions survive termination

14. Dispute Resolution

14.1 Informal Resolution

• Contact us first to resolve disputes
• We will work in good faith to resolve issues
• Most disputes can be resolved informally

14.2 Binding Arbitration

• Unresolved disputes subject to binding arbitration
• Arbitration in Singapore under SIAC rules
• No class actions or jury trials
• Each party bears own costs

14.3 Exceptions

The following may be brought in court:

• Intellectual property disputes
• Injunctive relief claims
• Small claims court matters

15. General Terms

15.1 Entire Agreement

• These Terms constitute the entire agreement
• Supersede all prior agreements
• Include referenced policies

15.2 Modifications

• We may update these Terms
• Notice provided for material changes
• Continued use constitutes acceptance
• Review Terms periodically

15.3 Governing Law

• Governed by Singapore law
• Exclusive jurisdiction in Singapore courts
• UN Convention on Contracts excluded

15.4 Severability

• Invalid provisions will be modified
• Remaining Terms remain in effect
• Intent preserved where possible

15.5 Waiver

• No waiver unless in writing
• Single waiver not continuing
• Rights cumulative

15.6 Assignment

• You may not assign these Terms
• We may assign to successors
• Terms binding on permitted assigns

16. Special Terms for Different Regions

16.1 European Union

• Additional rights under GDPR
• Right to withdraw consent
• Data portability rights
• See Privacy Policy for details

16.2 California

• Additional rights under CCPA
• No sale of personal information
• Equal service regardless of privacy choices

16.3 Australia

• Consumer guarantees under ACL
• Nothing excludes statutory rights
• Additional remedies may apply

17. Contact Information

For questions about these Terms:

18. Definitions

Effective Date: These Terms of Service are effective as of August 20, 2026.

Language: These Terms are written in English. Translations may be provided for convenience, but the English version prevails in case of conflicts.