Privacy Policy for Pawrent

1. Introduction

Welcome to Pawrent ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

• Name and email address
• Password (encrypted)
• Profile photo (optional)
• Location (city/country level)
• Phone number (optional)

Pet Information:

• Pet names, breeds, ages, and weights
• Pet photos and videos
• Health records and medical history
• Care activities and schedules
• Behavioral notes and preferences

Content You Create:

• Profile, pet, booking, and private booking-message content
• Photos and videos you attach to supported profiles or messages
• Reviews and ratings tied to bookings
• Safety reports and user blocks

Payment Information:

• Payment-card processing is handled by secure third-party providers
• We store booking payment status and transaction references needed to operate the marketplace
• For sitters, we securely store payout destination, verification, and receipt information needed to process payouts

2.2 Information Collected Automatically

Device Information:

• Device type, model, and operating system
• Unique device identifiers
• Mobile network information
• IP address

Usage Information:

• App features used
• Time spent in the app
• Interaction with other users
• Search queries
• Crash reports and performance data

Location Information:

• Approximate location (with permission)
• Location-based features (finding nearby services)

2.3 Information from Third Parties

• Identity information returned by Apple or Google when you choose that sign-in method
• Booking, payment, and payout status returned by service providers
• Safety reports submitted by another conversation participant

3. How We Use Your Information

3.1 Provide and Improve Our Services

• Create and manage your account
• Manage pet profiles, sitter discovery, bookings, messages, and reminders
• Process booking payments and sitter payouts
• Review safety reports, enforce user blocks, and prevent abusive messaging
• Provide customer support

3.2 Personalize Your Experience

• Show relevant sitter services and booking status
• Apply your language, notification, and account preferences
• Provide coarse location-based sitter discovery when enabled

3.3 Communicate with You

• Send important updates about the Services
• Provide care reminders and notifications
• Respond to your inquiries
• Send marketing communications (with your consent)

3.4 Ensure Safety and Security

• Detect and prevent fraud
• Enforce our Terms of Service
• Investigate suspicious activity
• Protect users and their pets

3.5 Legal and Compliance

• Comply with legal obligations
• Respond to legal requests
• Protect our rights and property

4. How We Share Your Information

We share information only in the following circumstances:

4.1 With Your Consent

• When you explicitly agree to share
• Approved sitter profiles and pet profiles you explicitly make public
• Booking details and messages shared with the other booking participant

4.2 Service Providers

We work with trusted third-party services:

• Supabase: Database and authentication
• Cloud Storage: AWS/Google Cloud for media files
• Analytics and diagnostics: PostHog and Sentry for usage, reliability, and crash reporting
• Payment processors: Stripe and related payment platform services for transactions
• Push Notifications: Apple Push Notification service, Expo, and Google/Firebase messaging services

4.3 Legal Requirements

• To comply with laws or regulations
• In response to valid legal requests
• To protect rights, safety, or property

4.4 Business Transfers

• In connection with a merger, acquisition, or sale of assets
• Your information would remain protected under this policy

5. Your Privacy Controls

5.1 Privacy Settings

• Control supported pet-profile visibility
• Choose which sitter profile and service information to publish
• Control location and notification permissions
• Block an abusive conversation participant

5.2 Account Preferences

• Update notification settings
• Manage email communications
• Control data sharing preferences
• Download your data

5.3 Access and Correction

• View and update your personal information
• Correct inaccuracies in your data
• Access your pet's health records

5.4 Deletion Rights

• Remove or update supported profile and pet content
• Remove pets from your account
• Request full account deletion from Profile > Account > Delete Account
• Sign out from Profile > Account > Sign Out
• Right to be forgotten (GDPR)

6. Data Security

We implement industry-standard security measures:

• Encryption: All data encrypted in transit (HTTPS/TLS)
• Storage: Encrypted data at rest
• Access Controls: Role-based access restrictions
• Monitoring: 24/7 security monitoring
• Incident Response: Established breach notification procedures
• Regular Audits: Security assessments and updates

7. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

• Active Accounts: Data retained while account is active
• Account Deletion Requests: Initiated in the app from Profile > Account > Delete Account and processed within 30 days unless limited retention is required
• Deleted Content: Removed from active systems within 30 days where no legal, payment, safety, fraud-prevention, or dispute obligation requires retention
• Backups: May persist in backups for up to 90 days
• Legal Holds: Extended retention if required by law, tax, payment, safety, fraud-prevention, or dispute obligations

8. Children's Privacy

Pawrent is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses
• Adequacy decisions
• Privacy Shield frameworks (where applicable)

10. Your Rights

Depending on your location, you may have the following rights:

10.1 GDPR Rights (European Users)

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

10.2 CCPA Rights (California Users)

• Right to know what information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

10.3 Other Jurisdictions

We respect privacy rights in all jurisdictions where we operate.

11. Cookies and Tracking Technologies

11.1 Web Application

• Essential Cookies: For authentication and security
• Preference Cookies: To remember your settings
• Analytics Cookies: To understand usage patterns
• No Third-Party Advertising Cookies

11.2 Mobile Application

• No cookies used in mobile app
• Device identifiers for app functionality
• Optional analytics (can be disabled)

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Marketing Communications

• Opt-in Required: We only send marketing emails with your consent
• Easy Unsubscribe: One-click unsubscribe in all emails
• Preferences: Manage communication preferences in settings

14. Changes to This Policy

We may update this Privacy Policy from time to time:

• Notice provided for material changes
• Continued use constitutes acceptance
• Previous versions available upon request

15. Contact Us

For privacy-related questions or concerns:

Effective Date: This Privacy Policy is effective as of August 20, 2026.

Language: This policy is written in English. Translations may be provided for convenience, but the English version prevails in case of conflicts.